Frequently asked questions about springs and our service
Welcome to the FAQ section dedicated to springs and the world of Mollificio Valli. You will find quick answers to our customers’ most frequently asked questions. Please contact us for further clarification. We are ready to assist you to make your experience with us the best possible.
What types of materials do you use for the production of your springs?
We use a wide range of materials to produce our springs, including stainless steel (inox), carbon steel, alloy steels, copper alloys, etc.
Do you offer customised springs on request?
Yes, we offer customised springs upon request. We can adapt to customer specifications and requirements to create customised springs.
What are the maximum/minimum spring dimensions you can produce?
The dimensions of the springs we can produce vary depending on the type of spring and the material used. We can produce springs from small dimensions (e.g. components for wristwatches), up to larger dimensions (e.g. components for forklift trucks), depending on the required specifications.
What are the advantages of using stainless steel springs over carbon steel springs?
Stainless steel (inox) springs offer greater resistance to corrosion and rust than carbon steel springs. They are ideal for applications in corrosive or high humidity environments.
What can I do if I need a spring with special specifications?
If you need a spring with special technical specifications, please contact us directly. We will provide our expertise to assess feasibility and discuss the options available to meet your needs.
What is the production time for your springs?
Production times may vary depending on project specifications and the quantity required. Contact us to get a more accurate estimate of the production time for your order.
What production methods are used to guarantee the quality of the springs?
We use advanced production machinery and strict quality controls to ensure the precision and quality of our springs. Our production processes are in line with the highest industry standards.
How is the accuracy of spring dimensions and characteristics guaranteed?
The accuracy of the dimensions and characteristics of our springs is guaranteed through the use of precision machinery and measuring instruments, with the possibility of automatic checks for 100% verification of critical characteristics. We carry out quality checks during all stages.
Do you provide samples or prototypes before starting series production?
Yes, if requested, we can provide samples or prototypes before starting series production. This allows us to assess the fit and functionality of the products before full production. Contact us for further details.
What shipping options are available for your products?
We offer several shipping options for our products, including express courier and domestic and international shipping services. We choose the shipping method that best suits your needs, taking into account the size, weight and destination of the product.
How can I get information on the status of my order?
You can obtain information on the status of your order by contacting our customer service. We will be happy to provide you with updates on the production, shipping and delivery status of your order.
Do you offer technical support for spring design?
Yes, we offer technical support for spring design. Our team of experts can help you develop customised solutions and optimise the spring design to meet your specific needs.
What are the technical specifications needed to request a quotation?
To request a quotation, please provide the technical specifications of the desired springs, such as dimensions, materials, forces, expected life cycle, overall dimensions, and any other relevant information. This will help us provide you with an accurate and customised quote.
How can I contact customer service to ask questions or request information?
You can contact our customer service through the contact details listed in the ‘Contact’ section of our website. We will be happy to answer your questions and provide you with the necessary information.
Do you also work with private individuals or do you only accept business orders?
We only accept orders from companies.
What is the minimum order quantity for customised springs?
The minimum order quantity for customised springs can vary depending on the technical specifications and the type of spring required. Please contact us to discuss your requirements and get more detailed information on the minimum order quantity.
Do you provide customised quotations for specific projects?
Yes, we provide customised quotations for specific projects. Please contact us with your project details and required specifications, and we will be happy to provide you with a quote tailored to your needs.